View all recordings

Risk & Practice Management Workshop

Speakers: Vicki Coles, Patrick Lunn, Alison Hay

Digital content

  • Video - Watch online
  • Audio - Part I
  • Audio - Part II


In 2018, this workshop will look at practice management as well as risk management in a legal practice context. The Workshop Program is below.

In a nutshell, this is an important workshop that should not be missed. The workshop will deal with the key professional liability risks facing law firms, along with practical ways of avoiding them.

This workshop will also provide you with the skills and a set of clear written guidelines that you can use to achieve good practice and matter management which will result in:

  • Comprehensive service delivery for the client.
  • A high level of client satisfaction.
  • A lower likelihood of complaints and/or claims.
  • A less stressful working environment.

We encourage your attendance and the attendance of partners and aspiring partners. In short, the workshop aims to help you better manage your firm and have happier clients.

Attendees will each receive a copy of the following:

  1. Risk and Control Map
  2. Guidelines for Practice Management
  3. Guidelines for Matter Management



Vicki Coles, Manager Risk, Law Mutual, Western Australia

Vicki is the Manager Risk at Law Mutual (WA).  Prior to immigrating to Western Australia in 2013, Vicki was admitted to practice as a solicitor in England and Wales in 2006 practising predominately in the area of family law. 

Prior to joining Law Mutual (WA), Vicki worked in both regional and metropolitan local government as a Governance and Risk management advisor whilst completing bridging study to become a legal practitioner in Western Australia.  Vicki was admitted to practice in Western Australia in March 2017. Vicki is a member of the Governance Institute of Australia and has a keen interest in professional liability risk management.


Patrick Lunn, Managing Partner, Simmons Wolfhagen

Patrick is the Managing Partner of Simmons Wolfhagen and is responsible for maintaining the firm’s position as one of Tasmania’s leading law firms. Patrick is well known for his expertise in commercial litigation and dispute resolution with a particular emphasis on banking and finance, commercial disputes between businesses, securities enforcement, debt recovery, professional indemnity insurance claims and personal and corporate insolvency. Patrick’s extensive practice sees him act for some of Australia’s largest corporations as well as medium to small businesses and individuals.

Patrick regularly appears for clients in the Supreme Court of Tasmania, the Federal Court, the Federal Circuit Court and the Magistrates Court of Tasmania (Civil Division). He is chair of the Legal Aid Commission of Tasmania, chair of Plane Tree Studio Inc. – a not for profit Australian Disability Enterprise, and a member of the Law Society of Tasmania.


Alison Hay, Counsel, Dobson Mitchell Allport

Alison Hay is in-house counsel at Dobson Mitchell Allport and a member of its insurance litigation and dispute resolution team. Alison’s practice draws on two decades’ experience gathered across the spectrum of insurance litigation, not only in Tasmania but also interstate and overseas. Her extensive experience included defence of public liability matters, general liability/property damage claims, contract works and industrial special risk claims, professional indemnity actions, product liability claims, complex subrogated recovery claims, major torts and indemnity advice. She takes a forensic approach to distil the issues, communicates complex disputes simply and keeps the commercially practicable outcome in focus throughout legal proceedings.   

Alison is a committee member of the Tasmanian branch of the Australian Insurance Law Association, a member of the Law Society of Tasmania and a former member of the Council of the Law Society of Tasmania. 

Event Chair

Alison Clues, Claims Manager, Law Society of Tasmania Professional Indemnity Insurance Scheme

Alison finished her Arts/Law degree in 1987 and initially worked in a large Accounting firm in Melbourne providing tax advice. She was admitted to practice the law in 1990 in Tasmania. She initially worked at Murdoch Clarke predominantly in the area of personal injuries.  In 1993 she moved to Dobson Mitchell & Allport to manage their Launceston office. She moved to the Hobart office in 1998 & became a partner in 1999.

Alison has an extensive insurance law practice with particular expertise in workers compensation law.
After working over 20 years at Dobson Mitchell Allport, Alison commenced in her current position in June 2013 as the claims manager for the professional indemnity insurance scheme in Tasmania. 

Alison is Chair of the Continuing Professional Development (CPD) Committee of the Law Society.


This event is proudly sponsored by:

Law Society of Tasmania Professional Indemnity Scheme  

$115.00 ex GST