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Conduct Complaints - Panel Hypothetical - A Practical Guide to Dealing with Complaints




Law Society of Tasmania

CPD Points



Law Society of Tasmania

28 Murray Street Hobart, TAS

Staffordshire House (videolink)

56 Charles Street Launceston, TAS

Rae & Partners (videolink)

13 Fenton Street Devonport, TAS

McLean McKenzie & Topfer (videolink)

41 Cattley Street Burnie, TAS

Desktop Attendance

If your practice is >18km ex-CBD (Hobart) and you would like to attend remotely via your desktop, please enquire, 62 344 133


During 2013-2016 the LPBT received 223 complaints and dealt with countless questions from the public regarding the conduct of practitioners.  The majority of practitioners will face at least one complaint during the course of their career.  

Don’t sweat – literally – but here’s what you can’t afford not to do when faced with a complaint.

Using scenarios based on Tasmanian statistics, this informative and challenging hypothetical navigates us through the quagmire of considerations on what to do and what not to do when faced with a conduct complaint. It also aims to demystify the complaint process and provide practical tips to assist you to effectively answer a complaint in the event one is made.

Topics to be canvassed by our moderator and expert panellists will include:

  • Responding to a complaint

  • Avenues for help

  • What you didn’t know about the LPBT

  • What you didn’t know about the Disciplinary Tribunal

  • Preparing for and being the subject of a hearing (if it gets that far)

  • What you didn’t know about your PII insurance policy – when it comes to covering costs of responding to complaints

To be followed by Q&A and drinks.
CPD Guide: 1.5 (PM, E)

Moderator:  Andrew Mead, Senior Associate, Wallace Wilkinson & Webster, Member of the LST's Pro Bono, CPD, Mediation & Arbitration Committee.   


Gayle Johnston, Manager Operations, Legal Profession Board of Tasmania
David Wallace, Partner, Wallace Wilkinson & Webster, Member Advisor with LST's Member Advisor Service, Deputy Chair of the Disciplinary Tribunal and former President of the Property Agents Tribunal (2005 to 2017) 
Alison Clues, Senior Practitioners List member, PII Scheme Claims Manager and Disciplinary Tribunal Member 



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